We at Mahalo have had quite a few reports of Firefox 3 crashing when visiting Mahalo.com. (Here’s a video of it happening.) We’d love to get this fixed, but we are unable to duplicate the problem on our own machines.
If this happens to you, here is some information that you could send us to help us out:
- Your Operating System and Firefox versions. Example: Mac OSX 10.4.11, Firefox 3.0RC1.
- Whether you’re logged into Mahalo when it happens.
- prefs.js. This file is found in your Firefox profile directory, and it contains any changes you’ve made to Firefox’s default settings. It doesn’t contain any especially private or personally identifiable information. (Where is my Firefox profile directory?)
- If you can get Mahalo to crash Firefox in a clean profile (one without any personal information like passwords or an extensive browsing history), then sending us a ZIP of your entire profile directory would be extremely helpful. If the crashing happens in your regular, every-day browsing profile, please don’t send this to us if there’s any chance that it includes information that you don’t want anyone else to know, like usernames, passwords, or browsing history.
So if you’d like to help us fix this problem, send as much of this information as you can to firstname.lastname@example.org. Just remember: We’re all in this together. We don’t want Firefox to crash any more than you do.